Why HEAT software?  HEAT software delivers an award-winning customer service and support solution for IT help desks, support centers and call centers. 

HEAT software is a full-featured, out-of-the-box customer service and support call ticket and call logging solution, which enables organizations to streamline employee and customer support interactions.  This affordable, easy-to-use,
practical solution helps you gain control of your service and support issues and resolve them quickly and efficiently.

SMA, the #1 HEAT Solutions Provider for five consecutive years, can help you determine your HEAT software requirements. In addition, SMA's technical team offers HEAT software services such as HEAT implementations, customizations and training.

Are you considering HEAT Software as your help desk Solution?  Then you also need SMA's HEAT Planning Guide & HEAT Tips & Tricks Booklet!

Why HEAT Software?
No other product besides HEAT provides such an ideal combination of ease of use, advanced features and customizability to IT help desk professionals and the people they support.  And with the new features in HEAT 9 there's even greater flexibility. 

With over 8,000 customers world-wide, HEAT provides:

• Intuitive wizards for fast implementation.
• A highly customizable interface; no programming required.
• Easy-to-use call logging, call tracking, reporting and management features.
• Excellent customer service, HEAT software training and HEAT software support programs from the manufacturer and SMA, the #1 HEAT Solutions Provider for 6 consecutive years.
• A suite-based solution when paired with FrontRange Discovery Software.
  

Key Features of HEAT software:

• HEAT Quick Start Wizard - Tailors the system to your business environment quickly and easily.
• Call Logging - Provides all the tools necessary to log and track 100% of your help desk calls and resolve them more quickly than ever before.
• Business Process Automation Module (BPAM) - Automates many business processes and monitors the system for problem issues.
• Auto Ticket Generator (ATG) - Automatically creates new support call tickets and updates existing call tickets via a variety of sources, including MAPI
  (i.e. Outlook, GroupWise, etc.) VIM (i.e. Lotus Notes) and POP3.  Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.
• HEAT Answer Wizard - Provides easy selection from more than 200 predefined reports, with quick answers to business questions.
• HEAT Manager's Console - Monitors key metrics and graphically illustrates help desk status at a glance.
• Technician Web Access - Provides remote access to HEAT using a Web browser with no additional plug-ins required.  Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity.
• HEAT Survey - A web-based solution designed to enable service organizations to quickly create, host and populate surveys across the enterprise - helping managers track user responses to individual topics or gauge the overall level of customer satisfaction.  Learn more.

There are so many enhancements in the latest HEAT software system.  To learn more about the latest features click here.

Download the HEAT Software brochure.

HEAT Software Add-on Modules Deliver Even Greater Value!

• HEAT Self Service - Reduces calls to service desk up to 15%.
• iHEAT - 24 hour/7 day remote Web access to call logging.
• HEAT Plus Knowledge - Saves up to 30% of IT budget by reducing training costs, unnecessary escalations, and call lengths.
• HEAT Plus Voice - Integrates HEAT software with your phone system for sophisticated contact routing, text-to-speech recognition, interactive voice response and more.
• FrontRange Discovery - Automated discovery and inventory engine that identifies, scans, and reports detailed configuration information for all IT infrastructure assets, including the network, PCs, servers, software, printers, and mobile devices.
• SMART for HEAT, SMA Report Toolkit for HEAT - Powerful, easy to use, web-based reporting tool that can deliver reports on a scheduled basis directly to users' email inbox.
• HEAT Plus Mobile - Receive new service tickets and up-to-the-second alerts on your BlackBerry, lowering service rates and improving response rates.

HEAT Product Suite Upgrades Available

FrontRange Solutions has announced new versions of their HEAT product suite, including HEAT, HEAT Self Service and iHEAT. 

Learn about the new features of these versions and about SMA's consulting services to help
you upgrade your HEAT System, including SMA's HEAT Upgrade Consulting Packages.

Call or email an SMA salesperson to learn more about HEAT or to arrange for a HEAT software demonstration.

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