Overview
	HEAT
	FrontRange ITSM
	FrontRange Discovery
	FrontRange DeviceWall
	RightAnswers
	SMART for HEAT

Take a HEAT Survey!

SMA's Survey QuickStart (SQS) makes the HEAT Survey Module a complete solution.  SQS leverages HEAT Survey and quickly empowers you to capture customer feedback, analyze metrics and make data-driven decisions.

SQS "completes" the HEAT Survey solution by incorporating expert configuration, starter surveys and guidance that can provide quick results and valuable information.

SMA's Survey QuickStart includes:

• Installation of the HEAT Survey Module

• Base configuration, administrative overview
  & testing

• Sample surveys (2) created by SMA, based
  on best practices

• Web-based, instructor-led two hour survey
  workshop

• Results available over the web or via email subscription with SMART Reporting Toolkit
  owners (SMART not included)*

*Requires SMART, SMA's Report Toolkit for HEAT.  If you currently own SMART, SMA will provide SQS reports at no charge as part of the SQS program.  If you do not own SMART, special pricing will be extended to SQS clients.

Contact SMA to learn more about SMA's Survey QuickStart for HEAT solution.  Visit our Downloads page to view the brochure.  Read our Press Release on Survey QuickStart for HEAT.
 

HEAT Survey
 

HEAT Survey, a new module for HEAT
Software, enables service organizations
to quickly create, host and deploy surveys across the enterprise, helping managers track user responses to individual topics and gauge overall customer satisfaction levels.

HEAT Survey allows you to initiate HEAT surveys on an individual support issue using various sampling methodologies or perform them across the entire customer base periodically.

Responses from customer surveys can
then be linked to corresponding call records, creating a strong paper trail of issues to help the IT service team analyze issues and implement improvements to
the service management process.

SMA's Survey QuickStart for HEAT is the right solution to help get your organization creating, hosting, populating and reporting on surveys today!  With our rapid, seamless deployment, SQS is the answer to all your HEAT Survey questions!