FrontRange Solutions has released upgrades
of their HEAT product suite.  Below are the
new features of these versions and information
on how SMA can help you upgrade.
 

HEAT Service & Support 9.5 & HEAT Self Service 9.5 are Now Available!

FrontRange Solutions recently announced the availability of HEAT 9.5 and HEAT Self Service 9.5. 

HEAT Service & Support 9.5 Feature Highlights:

• Email Enhancements, including HTML format support, BCC support and the ability to customize the From/To addresses

• UI Enhancements, including drag and drop form design, new attachment tab, tabbed layout in Call Logging, new toolbar themes, and support for gradients

• HEAT Messaging Center Enhancements, including subject line parsing and
  being able to locate a Profile from the associated contact email address

HEAT Self Service 9.5 Feature Highlights:

• Full Form Rule Support, including auto fills, validation constraints, and default values

• Multiple Call Group Support

• Journal Filtering

• HEAT Board Subscriptions

• Executing AutoTasks

For a complete list of improvements and features please see the readme file which can be found on the FrontRange Solutions Technical Support website.

**All Client Workstations & Servers Must Be Upgraded to HEAT 9.5**
HEAT 9.5 requires a database scheme change preventing users from running in mixed version mode.  If upgrading to HEAT 9.5, all clients and servers must be upgraded to connect to a 9.5 database.

HEAT Service & Support 9.0.2

HEAT 9.0.2 is a full database upgrade for the HEAT 9.0/9.0.1 or earlier releases.  It addresses a number of high priority issues in HEAT Service & Support, the HEAT Web UI, and HEAT Self Service. 

HEAT Service & Support 9.0.1

HEAT 9.0.1 is a full service pack for the HEAT 9.0 release and addresses a number of database compatibility issues associated with the Web UI, as well as high priority issues for other parts of the application based upon customer feedback. 

HEAT 9.0.1 also includes a new HEAT Customer Survey module, a web-based solution designed to enable service organizations to quickly create, host and populate surveys across the enterprise - helping managers track user responses to individual topics or gauge the overall level of customer satisfaction.  Learn More!

HEAT Service & Support 9.0

Some of the new features HEAT 9.0 include:

• Web User Interface: a true web-based client for Call Logging where users can log in from anywhere.  It includes Call Group, AutoTask & Attachment Support.

• HEAT Messaging Center: provides new technology for ATG functions and supports the inbound data listener (POP3/SMTP, Lotus Notes & GroupWise, Exchange, XML Files, TXT Files, Web Services) which run as a separate services

• New in Call Logging

  • Native Lotus/GroupWise Email Support - System Wide

  • New AutoTask Actions, including If Field is Empty, Web Browse,

    Executing External Web Pages (allows to paste info from ticket
    into a web page, then automatically submit) which is great for transferring ticket data into other web-based pages such
    as a vendor's service desk, and if the condition exists, the Message Box can be displayed

  • Export Call Records to Excel

• New in the Administrator Module

  • Enable Modification Tracking

  • Discovery Setup Wizard Default

If you are looking for features in HEAT version 8.4.5 or older please click here.

How Do I Upgrade to the Latest Software Version?
For clients who are current on their maintenance and support contract the update is available via NetUpdate on the FrontRange Solutions Technical Support website. 


SMA HEAT Upgrade Packages - Based on Best Practices
SMA's approach to software upgrades is based on Best Practices and our years of experience of being the Number One FrontRange HEAT Solutions Provider.
Read about SMA's approach to software upgrades or learn more about our special HEAT software upgrade packages by contacting us.