HEAT Plus Knowledge (HPK) is the IT knowledge management software module for HEAT help desk software. HEAT Plus Knowledge adds the key components of a world-class knowledge management solution to your HEAT Service and Support product suite.

Why HEAT Plus Knowledge Software?

We all know that if you can't find the information you need, it will be underutilized.  Organizations need to focus on fully leveraging their existing information assets and subject-matter experts to best take advantage of the knowledge that exists and new knowledge that can be created.

At the IT help desk this will result in increased productivity and improved customer service, and will ensure compliance with policies, and other operational efficiencies. These benefits can only be achieved if support center professionals have complete access to your most important information.

HPK helps you find the information you need, exactly when you need it, regardless of its location or structure. The HEAT Plus Knowledge solution allows you and your customers to search against multiple content information repositories as needed. And its integration with HEAT software ensures that all of this information is captured and saved for later reference.

With HEAT Plus Knowledge software you can:

• Leverage information assets from diverse business units

• Combine separate content repositories and various data formats in one system

• Organize real-time information directly from its local source, without duplication

• Explore structured and unstructured data concurrently

The HEAT Plus Knowledge solution benefits your organization by extending the reach of your existing systems, increasing your employee productivity, reducing the risk of non-compliance with your corporate policy, and improving your customer service.

Download HEAT Plus Knowledge product brochure.

Read about RightAnswers knowledgebase which integrates with HEAT Plus Knowledge (HPK) and the HEAT software suite, for an even more comprehensive knowledge management solution.

Email SMA to learn more about HEAT Plus Knowledge and to arrange for a demo.