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SMA
offers HEAT software help desk implementation
services that include requirements definition, HEAT
software installation, customization and documentation,
as well as HEAT training, support and upgrades.
SMA is the top ranked FrontRange HEAT
software provider and systems integrator.
We
are certified by FrontRange Solutions to implement HEAT
software to meet your business needs. Our expertise includes
installing HEAT using ODBC-compliant databases such as
Microsoft SQL ServerŽ and OracleŽ. We specialize in
customizing HEAT databases, screens and business
processes.
SMA's complete HEAT software help desk/support center solution
includes the following:
Support Center Requirements Definition
No two help desks work exactly alike. It
is therefore very important to identify the types of
support you provide, the call types you anticipate
logging, automatic escalations, email integration needs,
your workflow and management reporting requirements.
SMA is uniquely qualified to work with you to develop
and document these requirements because we have worked
in the help desk field for over 20 years.
HEAT Software Installation
Our consultants clearly identify hardware and
software that needs to be in place prior to the
implementation of your HEAT solution. This may involve
specifying server, network software and other minimum
requirements to ensure compatibility and performance.
HEAT Customization
HEAT is 100% customizable. That means that you
can modify the out-of-the-box system (which could serve
as your initial system with almost no modification) to
meet your specific needs. The customization process, if
required, can be completed in as little as 5 business
days.
HEAT customization case studies:
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Customized
Reports with KPIs -- SMA helped Aviva
Life Insurance Company configure HEAT software to create
their own customized Crystal Reports to extract
information that provided key performance indicators
(KPIs) on their delivery of operational IT services.
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Customer
Service, Web Self Service, Automated Processes
-- SMA worked with Equinox Fitness Centers
to develop,
implement and
deploy a streamlined membership freeze solution
using HEAT software, by enabling members to initiate their
own requests via the Web, and automating key
processes.
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Sarbanes-Oxley
Compliance -- SMA has helped customers
use HEAT to meet Sarbanes-Oxley audit requirements;
find out how HEAT provided their operations with
proper approval procedures and the audit trail of
information required for Section 404 compliance.
HEAT Software
Implementation and Documentation
SMA clearly documents your HEAT software implementation
so that your system administration staff can continue to
make modifications in the future. We can also provide
documentation to simplify the job performed by your help
desk staff.
HEAT Software Training
SMA provides training for help desk and
management personnel in using the features of the HEAT
system. We work with your staff after the main
customizations are completed, so that training is
directly related to the system that will go into
production. In addition to on-site HEAT software
training, SMA offers regularly scheduled
HEAT Software
Training Classes at our training center and online.
HEAT Support
SMA offers a HEAT Gold Service Package (GSP) which is
designed to provide HEAT customers with a
cost-effective solution to optimize and enhance their
system on a regular basis. By signing up for GSP, HEAT
software
users will be able to take advantage of high quality,
lower cost support, our regularly scheduled eClasses at
no cost, and participate in discounts on training
sessions.
Learn more about HEAT GSP.
HEAT Software Upgrades
SMA offers HEAT upgrade consulting packages to assist
you in updating your software.
Email us for more information on the latest upgrade
packages.
We would be pleased to provide you with
a quote
on SMA's HEAT implementation and evaluation services for
your organization.
Contact us for additional
details on these services or to arrange a preliminary
meeting with one of our consultants.
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